Frequently Asked Questions
How do I find my Claim Code in order to claim my account?
For new students, the personal email address that you used when applying for admission to your respective college should be tied to your account. An email from [email protected] should have been sent to that address when your account was created.
For current students/employees, an email address from your existing account should be connected to your Alabama.edu account. If you need to update this address, you can log in to Banner Student/Employee Self-Service and update/add a Personal (PERS) email address. Marking that address as “preferred” should ensure that address is synced to your Alabama.edu account.
How do I find my Alabama.edu username?
Your Alabama.edu username is your A-Number (A#) which is also your student/employee ID. If you don’t know your A#/username, you can use the Forgot Username link at https://password.alabama.edu to have your username sent to your recovery/personal email address. Your A# is the first part of the username before “@alabama.edu”.
What if I’m having issues with my Canvas (online) courses?
Instructure (Canvas company) provides direct support for all faculty and staff. To get help with Canvas issues, please contact the Instructure/Canvas helpdesk below:
How do I update or change my password recovery email address?
To update your recovery/alternate email address, current students should go to Student Self-Service for their college and update their personal profile. New students and those who can no longer access their self-service accounts, should contact their college’s support using one of the links at the bottom of the page.
Contact Support
If you need further assistance, please contact the support link below for the college you applied to or are attending.
Connect with your college’s support: